Kern Community College District
Okta Verify FAQs
- What is Okta Verify?
Okta Verify is a mobile app you can use to confirm your identity when you sign in to your apps protected by Okta.
- What can I do with the Okta Verify app?
This is what you can do with the Okta Verify app:
- Add an account to register your device with your organization's Okta solution.
- Add accounts that require Okta Verify for authentication.
- Confirm your identity to prove that you're the one who tries to access the resources protected by Okta.
- Manage the enrolled accounts.
This is what you can't do from the Okta Verify app:
- Only if your organization supports Okta FastPass can you open the apps dashboard directly from Okta Verify. Open the Okta End-User Dashboard from Okta Verify on iOS devices or Open the Okta End-User Dashboard from Okta Verify on Android devices. If you can't access the apps dashboard directly from Okta Verify, sign in to your account from a desktop computer or a mobile browser.
- You can't reset your Okta Verify enrollment directly from the app. Instead, see Restore Okta Verify on the same iOS device or Restore Okta Verify on the same Android device.
- Where do I download the Okta Verify app?
Okta Verify is available in the Apple App Store or Google Play.
- I'm using Okta Verify for the first time. How do I set it up?
If you're a new user, see Set up Okta Verify on iOS devices or Set up Okta Verify on Android devices.
- What's the difference between the terms register, reset, restore, set up, and enroll?
When working with Okta Verify, those terms all mean essentially the same thing: establishing or re-establishing a connection between your Okta account and the specific Okta Verify app installed on your device.
- How do I securely sign in to my organization's applications with Okta Verify?
To learn how to sign in to apps with Okta Verify, see Sign in with Okta Verify on iOS devices or Sign in with Okta Verify on Android devices.
- I keep reading about Okta End-User Dashboard. What is it?
The Okta End-User Dashboard is a platform that offers secure access to your enterprise applications and information. The dashboard shows all of the apps available to you and allows you to edit your profile settings. See Okta End-User Dashboard.
- What if I get a new phone/device and am unable to access Okta Verify?
If you no longer have access to your previous device in order to update your account settings, your Okta account will have to be reset. Please submit a Help Desk case and a member of your campus IT team will contact you.
Setting up Okta for first time Staff/Faculty
Setting up Okta for first time Students
Okta Verify: Configuring mobile app (Apple iOS)