Student Email Frequently Asked Questions (FAQ)

Why are all students assigned a college email address?
How do I create my college assigned student email account?
Why did the user login name change from my Student ID to my Email Account Name?
Why are we changing to Google Apps for email?
Where do I go to login to my email?
What is my Email Account Name/Username?
What is my email address?
Can I change my username or email address?
What is my password?
What if I forget my PIN?
How do I change my college provided email password?
I am a Bakersfield College student, how do I move my email from my existing Exchange email account to my new college provided email account?
I am a Bakersfield College student, how do I forward any new email from my old Exchange email account to my new college provided hosted email account?
I am a Cerro Coso College student, how do I move my email from my existing Google hosted account to my new college provided hosted account?
I am a Cerro Coso College student, how do I forward any new email from my old Google hosted account to my new college provided hosted account?
Am I required to use this college provided email account?
Can I use my own email account to receive email from the college?
Can I forward email from my college provided email account to another email account?
Why can’t I log into my college provided email account through the GMail site?


Why are all students assigned a college email address?

Due to recent spam problems and problems communicating with students via email because of college email being blocked due to blacklisting issues, requiring students to use our email system ensures we can communicate with our students all the time. You can, however, forward email from your student email account to another email account that you specify.

 

How do I create my college assigned email address?

1) Login to MyBanWeb at https://banweb.kccd.edu

2) Select Personal Information

3) Select View Your Student/Employee ID and College Assigned Email Address


If you already have created your email address, a page containing information about your student email account will be displayed.
If you have not created your email address, a short message will be displayed and you will need to click on the “Create My Email Account” button.

Why did the user login name change from my Student ID to my Email Account Name?

It was discovered that in some cases, both the Student ID and the Student’s Name would be displayed in the email, which is not acceptable.  Therefore, to log in and access your student email account, you will need to login with you email account name.  For example:

 

The email account name for John.Smith1234@email.bakersfieldcollege.edu is “John.Smith1234”

The email account name for David.Gonzales@email.portervillecollege.edu is “David.Gonzales

Note: If you are using any other email clients, such as Outlook Express or a mobile device (cell phone, iPhone) to access your college assigned email account, you will need update that email client and change the login/username from your student id to your Email Account Name.

 

Why are we changing to Google Apps for email?
There are many reasons:
1) Google will host the accounts for free.
2) Google provides over 7gig of space for each email account, something we can’t do and will never be able to compete with.
3) Google has very smart people who have developed their spam/virus filtering and it is exceptional. Our current system requires us to pay per mailbox for spam/virus filtering and it is very expensive.
4) As part of Google Apps, we can provide web based versions of a word processor, spreadsheet, presentations and other cool educational tools. These apps are available from anywhere with an Internet connection.

Where do I go to login to my email?
For Bakersfield College http://email.bakersfieldcollege.edu
For Cerro Coso College http://email.cerrocoso.edu
For Porterville College http://email.portervillecollege.edu

What is my email account name?
What is my username?

 

Prior to October 16, 2009, you will access your email with your username.  Your username is your Student ID (the number following the @ sign, for example @00001234. Do not include the @ sign as part of your login to your email). If you do not know your Student ID, you can log into My Banweb (http://banweb.kccd.edu) and your number is listed there (Click on “Personal Information” then “View Your Student/Employee ID”).

 

 

After October 16, 2009, you will access your email with your email account name. Your email account name is the portion of your email address prior to the “@” sign.

 

For example:

 

The Email Account Name for John.Smith1234@email.bakersfieldcollege.edu is “John.Smith1234”

The email account name for David.Gonzales@email.portervillecollege.edu is “David.Gonzales

 

If you do not know your email address, see the “What is my email address?” FAQ.


What is my email address?
You can view your email address information on MyBanWeb.

1) Login to MyBanWeb at https://banweb.kccd.edu
2) Select Personal Information
3) Select View College Assigned Student Email Address

Note: Your email address may or may not have a four digit number after your last name.  If you are not sure, look it up following these instructions.


Can I change my email account name or email address?
No.

What is my password?
Your password is the six digit PIN you use to login to MyBanweb (https://banweb.kccd.edu).

What if I forget my PIN?
Your email account PIN and your MyBanWeb PIN are synchronized to be the same.  MyBanWeb has a process for resetting your PIN if you forget it. Please go to https://banweb.kccd.edu and follow the instructions for resetting your PIN.  When you reset your MyBanWeb PIN, your student email account PIN/password will also be changed.

How do I change my college provided email password?
As part of numerous changes that are being made to reduce the number of user ids and passwords students use to access college systems, we require that your college provided email password and your MyBanWeb PIN be the same. To accomplish this, we have designed things in a manner that will keep your college provided email password and MyBanWeb PIN synchronized. To change your college provided email password, you have to log into MyBanWeb and change your PIN. This process will change both your MyBanWeb PIN and your college provided email password.

I am a Bakersfield College student, how do I move my email from my existing Exchange email account to my new college provided email account?
The below link to a How To document found on the KCCD website explains how:
http://www.kccd.edu/Student Email/FAQ/HOWTO-Move_email_from_Exchange_to_GMail.pdf

I am a Bakersfield College student, how do I forward any new email from my old Exchange email account to my new college provided email account?
We do not provide a way to forward new email from this account but if you leave your settings in your new account setup to check your old account, you will get all new email that arrives at the old account while you communicate your new email address to your friends and instructors. (see previous question)

I am a Cerro Coso College student, how do I move my email from my existing Google hosted account to my new college provided account?
The below link to a How To document found on the KCCD website explains how:
http://www.kccd.edu/Student Email/FAQ/HOWTO-Move_email_from_GMail_to_GMail.pdf

I am a Cerro Coso College student, how do I forward any new email from my old Google hosted account to my new college provided account?
There are two methods:

Method #1
1) Login to your old account at http://email.cerrocoso.edu
2) Click on “Settings” then “Forwarding and POP/IMAP”
3) Check the circle next to "Forward a copy of incoming mail to" and put your new email address in the "email address" box (i.e. youremail@email.cerrocoso.com)
4) Make sure to click "Save Changes" at the bottom when you are done.

Method #2
If you leave your settings in your new account setup to check your old account, you will get all new email that arrives at the old account while you communicate your new email address to your friends and instructors. (see previous question)

Am I required to use this college provided email account?
Yes, because it enables us to ensure you get all email communication intended for you from your college and from your instructors.

Can I use my own email account to receive email from the college?
No. Due to recent spam problems and problems communicating with students via email because of college email being blocked due to blacklisting issues, requiring students to use our email system ensures we can communicate with our students all the time. You can, however, forward email from your student email account to another email account that you specify.

Can I forward email from my college provided email account to another email account?
Yes, Gmail lets you automatically forward incoming mail to another address. A How To document found on the KCCD website explains how to forward your student email to another account.
http://www.kccd.edu/Student%20Email/FAQ/HOWTO%20forward%20email%20tutorial.pdf

Why can’t I log into my college provided email account through the GMail site?
In order to meet college requirements and Google’s requirements, logging into Gmail to check your email must be through a custom login page.  See the “Where do I go to log in to my email?” FAQ for additional information.

If you still have problems accessing your student email account after reading this document, you can submit an issue through this form and someone from the Help Desk will follow-up with to ensure you are able to access your student email account.